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Tuesday, June 03, 2008

Smokers Beware of Enterprise Rental Cars


As consumers we all have positive and negative experiences with merchants we opt to do business with. The negative experiences generally cause the consumer to shy away from doing business with the offending company again in future transactions.

Last Tuesday I rented a car from Enterprise car rentals in Glendora, and the young man helping me was very polite and courteous. As we went over the contract I had to initial five areas and sign two additional areas, with each spot explained briefly. It was also stated by the salesman that I was not to drive the car out of California.

Once my transmission rebuild was completed for my personal car, I filled the gas tank of the rental and returned the car to the Glendora Enterprise store. The same sweet Youngman helped me once again, and when he returned from inspecting the car for damage and fuel, he stated I would be fined $50.00 for smoking in the vehicle.

When I protested the smoking fee, the salesman reminded me not once, but three times that it was stated on my contract that I was prohibited from smoking in their vehicle. I mentioned to the salesman I would be contacting the corporate office over this, which caused the sweet Youngman to become very aggressive and blurt out “DO YOU HAVE A PROBLEM?” which I stated "yes I do, but go ahead and charge my credit card".

I have yet to hear anything from Enterprise regarding my complaint I emailed yesterday, seems complaints are either numerous or take a low priority in this organization.

If you happen to be a smoker and rent a car, ask if this is a smoking or non-smoking car before driving away.

Below are some examples of complaints other have against Enterprise Car Rentals.


David of Phoenix AZ (02/28/08) I rented a car for one day. When I returned it, the person asked, "Did you smoke in the car?" I said that I had. She informed me that the contract disallowed smoking and that I would be charged $150. When I told her no one had told me I could not smoke, she pointed to a line on the contract which I had not seen and which no one had pointed out to me when I rented. Another customer service representative took over and told me he would do me the favor of only charging me $50. I have no problem with Enterprise requiring that renters NOT SMOKE in their cars. But if they really don't want their cars smoked in, all they need to do is put a sign on the dash or near the ash tray that says so. My guess is they LOVE for unaware renters to smoke in their cars because they can then hit them with a ridiculous fee for having done so. I think this is just another scam to bilk renters out of more money. My one-day rental went from about $25 to $78! I will never use Enterprise again.

Juanita of Hephzibah GA (02/18/08) I returned my rental and the branch manager accused me of smoking. I proceeded to tell him that I did not smoke in the vehicle. He picked up a small piece of grass and smelled it, saying that it was marijuana. I told him that maybe who ever had driven the car previously left that. I also told him that I didn't get on my hands and knees to check the interior prior to stepping into the vehicle. I told him that there was no way the car was completely clean because my fiance had found 2 condoms in the glove box. The manager still argued that the car had been smoked in, my witness (who followed me to the branch) also told him I had a baby in the car with me and I did not smoke. I have rented from Enterprise on 4 different occasions within the last 2 years and have never had a problem until last week. I just can't believe the nerve of this branch manager acting like this in front of customers. I work at a local college in the area and what he was saying (about marijuana being smoked) could have ruined my reputation.

As a result of this, Enterprise charged me a $50.00 detailing fee to vacuum up a few pieces of grass or as the branch manager put it, marijuana!

John of Franklin WI (02/04/08) I rented an Uplander while my car was in the shop. Dealership paid for rental for me with insurance. The car smelled like an astray. The girl at the desk said that's too bad, we tell customers not to smoke in vehicle. Funny...I was not told. I could not return car because it was over weekend and they were closed.

11 comments:

Anonymous said...

Why is it always someone else's fault? You signed the contract!

Start taking responsibility for your own decisions/actions and stop complaining that it was someone else's responsibility to take care of you and that they didn't!

And by the way who wants to rent a car that smells like a cigarette.... NOT ME! Thanks Enterprise you get my business!!

Anonymous said...

First, call the Enterprise branch you rented the car from and ask to speak to the manager. If you state that you were not told about the smoking clause although the rest of the contract was explained, they may waive the fee.

If you don't get satisfaction, call the regional headquarters and ask for the vice-president. Explain your situation and you should have the fee waived. To avoid this problem, next time you rent a car, ask if there is a no smoking clause in the contract, and if there is, ask if they offer cars for smokers.

Anonymous said...

BEWARE of renting a car from ENTERPRISE RENT A CAR--they have a National $400+ DENT SCAM...read the posts in Rippoffreport.com and you will see how unscrupulous this company is.......they need to be shut down for their SCAMS....

Klez79 said...

The same thing happened to me when i returned the rental car in Medford MA. I was slapped $75 because i smoked in the car. I was not told about not smoking in the car when i rented it, i asked the manager to show me in the contract where it says i cannot smoke to which he had no answer. He further starts giving me reasons so bizarre i was appalled. I told him that while renting i was not notified about not smoking, there is no sticker anywhere in the car that suggests it's a smoke free vehicle and nothing that i can see on the contract i signed that says smoking inside the car is prohibited. I disagreed to pay the charges incurred but he just goes into the system and slaps the 75 bucks charge. i explained to him i was not gonna sign or not giving him my consent to charge my credit card and he says he does not need my card to throw in the charge. Further as we were arguing i told him "dude i am not going to pay" and he tries to intimidate in very rude voice saying "don't call me your dude i am not your dude" Later on we had had to almost beg to get a ride back home. I repeatedly gave him my address and he comes up asking me where that is...i told him this town this address he asks me where is that....not even asking me the right question "did we pick you up from the same address?" I was very disappointed with how the manager handled the whole thing. very unprofessional approach trying to intimidate the customer about something that does not even exist on the contract we signed.

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Anonymous said...

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Anonymous said...

I can't believe I actually read this entire article, now I feel less intelligent than I did just 5 minutes ago... thanks... oh and you're an absolute idiot & totally retarded. If your would've read your contract like everyone else, you would have seen the no smoking. .. but since you didn't read it .. but some ridiculous way it's someone else's fault... Yea that makes total sense...

You owe me my 5 minutes I wasted reading this... that's 50 bucks. Why... cause I said so...

Anonymous said...

The only addiction that kills other people simply by being there, is cigarettes. The poisons left over from cigarette smokers kills other people-period. I can't even rent a car because of you smokers sitting it in. That's how toxic you all are.

Christina Alpe said...

I AM taking responsibility...I own up to my decision to smoke and it's my God-given right to complain when non-smoking Nazi's take it upon themselves to tell me what I can and can't do...they are infringing on my constitutional rights. Do they fine those that shove Big Macs down their fat gullets while driving their precious cars? NO they DO NOT!
You wouldn't SMELL smoke if Enterprise did their job cleaning each car are before renting It out again! It's my responsibility and my choice...by Enterprises actions alone they are tying to take over both.