Tuesday, October 07, 2014

To our subscribers who have been impacted by delivery issues

A message from Register owners Aaron Kushner and Eric Spitz:
Over the weekend, the Register transitioned to a new independent carrier force to deliver the newspaper. While most delivery routes were not impacted, several of you had problems. 
If you are among those who have encountered an issue, we apologize for letting you down and are working around the clock to make it right. Please contact our Customer Service team through ocregister.com/go/delivery or email customerservice@ocregister.com. If you have already done so, no further action is needed. You will not be charged for the days where there were mistakes with your paper.
Here are specific actions underway to correct the issue:
-The Register has doubled Customer Service staffing levels since Saturday to respond to all individual inquiries as quickly as possible.
-Our delivery vendor is working around the clock to correct all affected delivery routes, and actively recruiting and training the new carrier force to meet your expectations as quickly as possible.
-We are developing a network of pickup locations where subscribers can pick up a complimentary copy of the newspaper as an alternative until each route is corrected and running in full force. Subscribers may also visit the Register’s offices at 625 N. Grand Ave. in Santa Ana weekdays from 8 a.m. to 5 p.m.
Our goal in the days and weeks ahead is to make things right, and we are making rapid progress.
Thank you for subscribing to the Register. We greatly appreciate your support.

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