The Chicago Sun-Times has opted to use Chatterbox Cloud
Self-Service from Innovative Systems Design, the company says.
Chatterbox Cloud has been working since April
to provide the Chicago Sun-Times with significantly increased call containment
(56 percent) versus their previous solution (46 percent), according to
Innovative Systems Design.
In addition to Chatterbox Cloud Self-Service,
Chicago Sun-Times uses the Chatterbox Outbound Notification (OBN) Cloud Module
for automated customer service calls. Chatterbox OBN makes automated, outbound
calls, emails or text messages for applications such as new start verification,
re-delivery verification, credit card expiry and other outbound notifications.
Chicago Sun-Times is also leveraging
Chatterbox’s native VoIP SIP technology platform to send internet calls when
it’s necessary to transfer subscribers to a customer service agent.
Innovative Systems Design has data centers in Virginia , California , New York and Ontario ,
Canada
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