Client Solutions Customer Support Representative Wanted

Do you enjoy helping others and problem solving?  LNP Media Group, Inc. is looking for a Client Solutions Customer Support Representative! Located in historic downtown Lancaster, LNP Media Group, Inc. family of print and digital publications - part of Steinman Communications, is the biggest and most influential provider of news in Lancaster County, with a history of 225 years of excellence.

As a Client Solutions Customer Support Representative, you will provide inbound customer service via the telephone, internet and/or email while providing administrative support to the Client Solutions department.

Job Duties Include: 

• Answer inbound calls, email requests or online submissions regarding advertisements.
• Answer questions, identify the root cause of the call and research to resolve the customer inquiry upon first contact.
• Familiarity with many areas of advertising; ability to inform customers on advertising policies, rates, and instructions.
• Processing ads and communicating with customers.
• Assist customers with troubleshooting account issues and utilizing online tools that are available to ensure extraordinary customer service.
• Acquire a thorough understanding of key customer needs and requirements.

Qualifications

 

• High School Diploma or General Equivalency Diploma (GED) and 0-2 year prior customer service.
• Computer literacy and knowledge of MS Office.
• Demonstrated keyboards skills and impressive telephone etiquette.
• The ability to learn quickly and handle a wide variety of tasks.
• A positive attitude and ability to work and communicate with others.
• Wishes to work in a business environment in which every employee seeks to be great every day.
• Ability to juggle multiple account management projects at one time.
• Excellent listening, negotiation and presentation abilities.

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