Internet running slow?

Dear HughesNet Customer,

We know that you rely on us to keep connected and informed. Our ability to keep our network stable and reliable during these times is our highest priority. Our user traffic has doubled over the last week. To improve network performance during this time of extremely high demand, we implemented the following changes on March 18th:

1. Increased speeds for customers who have exceeded their plan data (i.e., we have raised the "caps")
2. Prioritized Cloud based business applications to help people working from home.
3. Online Educational applications have also been prioritized.

Please note that the pandemic is impacting staffing levels at our call centers and increasing wait times on the phone. You may be able to fulfill many of your requests online at myHughesNet.com or through the HughesNet app , available in the Apple app store and on Google Play.