Loading...

Tuesday, February 26, 2008

Reporting Newspaper Delivery Problems


Title: How to Report Newspaper Delivery Problems

The story: If it’s broke, we’ll fix it

If you have, or know of, a Times’ delivery problem that has not been resolved to your satisfaction, we can help.

There’s a small group of customer service specialists located here at The Times who can work a little magic with escalated problems. So if you have a chronic problem with late, missing, wet papers, or vacation stops that fail to stop, or anything else related to your newspaper subscription, call us at 213-237-3464. You can also email us at: Hotissue@latimes.com.

For routine delivery issues – vacations, payments, bills, the isolated delivery problem – try our voice response system at 1-800-252-9141, or our self-service website: www.myaccount.latimes.com. And, of course, call center agents are available during business hours.


Karin Bugge: Manager
Donald Land: Supervisor
Dagmar Harding: VIP rep
Cassandra Friedman: VIP rep

1 comment:

JOE SALAZAR said...

I SUBSCRIBED TO THE TIMES ON NOV 10. AS OF NOV 19 NO PAPER HAS BEEN DELIVERED.
THEY TOOK MY MONEY. AFTER MANY CALLS AND PROMISES TO DELIVER, STILL NO PAPER.
ITS NO WONDER NEWSPAPERS ARE GOING OUT OF BUSINESS. I SENT THIS MESSAGE
TO BILL OREILLY ON FOX NEWS!
JOE SALAZAR, GLENDORA, CALIFORNIA