Tuesday, February 26, 2008

Reporting Newspaper Delivery Problems

Title: How to Report Newspaper Delivery Problems

The story: If it’s broke, we’ll fix it

If you have, or know of, a Times’ delivery problem that has not been resolved to your satisfaction, we can help.

There’s a small group of customer service specialists located here at The Times who can work a little magic with escalated problems. So if you have a chronic problem with late, missing, wet papers, or vacation stops that fail to stop, or anything else related to your newspaper subscription, call us at 213-237-3464. You can also email us at: Hotissue@latimes.com.

For routine delivery issues – vacations, payments, bills, the isolated delivery problem – try our voice response system at 1-800-252-9141, or our self-service website: www.myaccount.latimes.com. And, of course, call center agents are available during business hours.

Karin Bugge: Manager
Donald Land: Supervisor
Dagmar Harding: VIP rep
Cassandra Friedman: VIP rep

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