Tuesday, February 26, 2008

Reporting Newspaper Delivery Problems


Title: How to Report Newspaper Delivery Problems

The story: If it’s broke, we’ll fix it

If you have, or know of, a Times’ delivery problem that has not been resolved to your satisfaction, we can help.

There’s a small group of customer service specialists located here at The Times who can work a little magic with escalated problems. So if you have a chronic problem with late, missing, wet papers, or vacation stops that fail to stop, or anything else related to your newspaper subscription, call us at 213-237-3464. You can also email us at: Hotissue@latimes.com.

For routine delivery issues – vacations, payments, bills, the isolated delivery problem – try our voice response system at 1-800-252-9141, or our self-service website: www.myaccount.latimes.com. And, of course, call center agents are available during business hours.


Karin Bugge: Manager
Donald Land: Supervisor
Dagmar Harding: VIP rep
Cassandra Friedman: VIP rep

2 comments:

JOE SALAZAR said...

I SUBSCRIBED TO THE TIMES ON NOV 10. AS OF NOV 19 NO PAPER HAS BEEN DELIVERED.
THEY TOOK MY MONEY. AFTER MANY CALLS AND PROMISES TO DELIVER, STILL NO PAPER.
ITS NO WONDER NEWSPAPERS ARE GOING OUT OF BUSINESS. I SENT THIS MESSAGE
TO BILL OREILLY ON FOX NEWS!
JOE SALAZAR, GLENDORA, CALIFORNIA

Anonymous said...

I you don't receive a paper and would like credit for the paper--it will not show up on your bill. The LA times suffers no penalty for failure to deliver. The credit they offer for failure to provide the service you pay for is for you to keep receiving papers at some distant future time when you cancel the paper because you no longer want it. This is why you don't get the papers you pay for--they have zero incentive to provide you the paper.