Tuesday, February 26, 2008
Reporting Newspaper Delivery Problems
Title: How to Report Newspaper Delivery Problems
The story: If it’s broke, we’ll fix it
If you have, or know of, a Times’ delivery problem that has not been resolved to your satisfaction, we can help.
There’s a small group of customer service specialists located here at The Times who can work a little magic with escalated problems. So if you have a chronic problem with late, missing, wet papers, or vacation stops that fail to stop, or anything else related to your newspaper subscription, call us at 213-237-3464. You can also email us at: Hotissue@latimes.com.
For routine delivery issues – vacations, payments, bills, the isolated delivery problem – try our voice response system at 1-800-252-9141, or our self-service website: www.myaccount.latimes.com. And, of course, call center agents are available during business hours.
Karin Bugge: Manager
Donald Land: Supervisor
Dagmar Harding: VIP rep
Cassandra Friedman: VIP rep
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5 comments:
I SUBSCRIBED TO THE TIMES ON NOV 10. AS OF NOV 19 NO PAPER HAS BEEN DELIVERED.
THEY TOOK MY MONEY. AFTER MANY CALLS AND PROMISES TO DELIVER, STILL NO PAPER.
ITS NO WONDER NEWSPAPERS ARE GOING OUT OF BUSINESS. I SENT THIS MESSAGE
TO BILL OREILLY ON FOX NEWS!
JOE SALAZAR, GLENDORA, CALIFORNIA
I you don't receive a paper and would like credit for the paper--it will not show up on your bill. The LA times suffers no penalty for failure to deliver. The credit they offer for failure to provide the service you pay for is for you to keep receiving papers at some distant future time when you cancel the paper because you no longer want it. This is why you don't get the papers you pay for--they have zero incentive to provide you the paper.
Early today I called to report no newspaper delivered. Called back later and told it would be delivered in 1 hr. Now, after waiting 2 hrs. called again and told no delivery today. Found out my subscription expires 12/9 and I will NOT be renewing it. Very disappointed in LA Times customer service.
Today is the third Sunday in the last six weeks without paper delivery. Additionally,there were two more weekdays without delivery in the same time frame. Try reaching a live voice with your concerns. If and when you do, the person is a robot lacking service skills,and the ability to address/solve your issue. After being a loyal Times customer for over thirty years, my patience has expired. Good bye Times.
We must have gottn a new Delvery person as for the last 3 days our newspaper has been left, not at our door (we're on the 2nd floor of a duplex upstairs) but at the bottom of the sidewalk near the street where anyone could pick it up. Please, if you're reading this, throw the paper up to 8828 Reading Avenue. We're an elderly couple and walking down the flight of stairs at 6 a.m. isn't our habit and I've gotten the paper for many years!! Hopefully the delivery guy is on vacation!!
I tried calling all the numbers on the website but all the numbers are having trouble (perhaps because they're moving to ElSegundo?) I tried 800-252-9141, 213-283-2274 & last but not least 213-237-3464.
Happy Summer and I'll try again to call in the morning.
Kathy Bartlow
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