Thursday, April 25, 2019

Honolulu Star-Advertiser-Oahu Publications, AMR work with VoicePort


Honolulu Star-Advertiser-Oahu Publications and marketing agency AMR have chosen VoicePort to provide customer care with interactive voice response system CircPort, according to VoicePort.
Deployed in geo redundant data centers and using SIP technology, CircPort provides callers with self-service options and, when contact with an agent is required, smart dynamic routing directs callers to representatives knowledgeable about their product and service, according to VoicePort.
“We needed the ability to provide customers with the highest level of service while making it easy for them to quickly and easily manage their subscriptions,” said Joe Cooper, AMR general manager/Pacific Division. “VoicePort’s IVR is highly intuitive and our expectation is to see an increase in customer satisfaction while protecting our bottom line.”

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