Sunday, May 28, 2006

Response from Paypal

Dear Edward D. Padgett,

Thank you for contacting PayPal about a fraudulent (spoof) email or Web site. We appreciate you bringing this suspicious email to our attention.

We can confirm that the email you received was not sent by PayPal. Any website which may be linked to this email is not authorized or used by PayPal.

Our fraud prevention team is working to disable any website linked to this email. In the meantime, please do not enter any information into this website. If you have already done so, you should immediately log into your PayPal account and change your password, as well as your security questions and answers. We also recommend that you contact your bank and credit card company immediately.

If you notice any unauthorized activity on your PayPal account, please report it to us by following the instructions below:

1. Go to the PayPal site and log in to your account only from the PayPalwebsite.

2. Click on the Security Center link at the bottom of the page.

3. Click on the 'Unauthorized Transaction' link under the Report a Problem column.

4. Follow the instructions on this page in order to access the appropriate form.

Lastly, we recommend taking a few steps to protect yourself from identity theft:

1. Download the SafetyBar, a toolbar for Outlook and Outlook Express, which identifies known spoof emails.

2. Get eBay Toolbar with Account Guard which warns you when you're on a potentially fraudulent (spoof) Web site.

3. Sign up for Equifax Credit Alerts for PayPal Users, a program that provides an early warning detection system in the event of identity theft. Find out more by visiting the PayPal Identity Protection Center at

4. Frequently monitor your PayPal account for suspicious activity.

For additional tips please visit the PayPal Security Center at

Thank you again for sending us your report.

We appreciate your efforts to keep PayPal safe. Sincerely,

Important: PayPal and its representatives will NEVER ask you to reveal your password. There are NO EXCEPTIONS to this policy. If anyone claiming to work for PayPal asks for your password under any circumstances, by email or by phone, please refuse and immediately contact us via our secure webform online. ************************************************************************
This email is sent to you by the contracting entity to your User Agreement, either PayPal Inc or PayPal (Europe) Limited. PayPal(Europe) Limited is authorized and regulated by the Financial Services Authority in the UK as an electronic money institution.*************************************************************


Anonymous said...

We had recieved that same letter a year or so ago...I had also read that PayPal when they do contact you use your name and not Dear PayPal customer...At any rate it's a good idea anytime you recive an email not to click on the link. Go directly to the website and log in...Geez Doug (wink)..If something is out there is seems to surely find you hehe...Take care~

Anonymous said...

Nice that you mentioned this. I have received e-mails addressed to me concerining my paypal account, i.e. change of the name on the account. I don't have a paypal account! Larry Jordan